Job Description

Spherion has an exciting opportunity for a WebOps Associate Intern position for a local Columbus, GA company. This is an intern position with the possibility of converting to a permanent position. The WebOps Associate Intern supports the day-to-day operations and performance of our ERP architecture with a large focus on how NetSuite integrates with our Big Commerce digital storefront. This role ensures the website runs smoothly, updates are executed accurately and on time, and all technical elements are aligned with business and marketing goals. You will work cross-functionally with ecomm team, marketing, warehouse, accounting, customer service, and IT to ensure a growing ERP infrastructure performs to best of its abilities and our downstream customers internally have the tools needed to do their jobs.

Key Responsibilities:

System Infrastructure Management:

• Assist in the ongoing maintenance of the ERP system infrastructure to support day-to-day business operations, ensuring optimal performance and reliability.
• Troubleshoot potential issues and bottlenecks to prevent disruptions, taking a proactive approach to implement necessary improvements.
• QA all website updates for accuracy and functionality before and after go-live

E-commerce Operations Coordination:

• Collaborate with the e-commerce team to ensure a seamless flow of transactions across multiple platforms, including website, Amazon, and the Walmart marketplace.
• Coordinate with drop ship vendors and internal team to ensure accurate product listings, pricing, and inventory from data connections and timely order processing.

Plugin Maintenance:

• Assist with the maintenance of 3rd party plugins (Big Commerce, ShipHawk) and systems to enhance DTC/B2B website's functionality and user experience.

Data Analysis and Reporting:

• Utilize data analytics tools to monitor website performance, identify trends, and proactively propose data-driven solutions to optimize the user experience and sales conversion for both internal & external stakeholders.

Security and Compliance:

• Ensure the security and compliance of all e-commerce platforms and internal systems, implementing necessary measures to protect customer data and sensitive information.

Versatile Multi-Tasking:

• Manage multiple tasks concurrently without sacrificing quality or timeliness on critical objectives.
• Demonstrate adaptability to handle various responsibilities and challenges in a fast-paced environment.

Requirements:

• 1–3 years of experience in web operations, e-commerce, or technical support
• Familiarity with CMS/e-commerce platforms like Shopify, Magento, BigCommerce, or similar
• Basic understanding of HTML, SQL, CSS, or JavaScript is a plus
• Strong attention to detail and organizational skills
• Ability to manage tasks in a fast-paced, cross-functional environment
• Comfort with QA/testing and troubleshooting technical issues

Bonus Skills:

• Experience with JIRA, Asana, or other ticketing/project management tools
• Knowledge of SEO principles and web accessibility standards
• Prior exposure to A/B testing platforms (e.g., Optimizely, Google Optimize)
• Knowledge of ERP systems (NetSuite, Oracle, SAGE)

What You’ll Gain:

• Exposure to high-volume e-commerce operations
• Opportunities to learn technical tools and digital strategy
• Collaboration with multiple departments (marketing, IT, product, customer experience)
• A critical role in improving customer experience and site performance

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