Job Description

Technical Sales Representative

Location: New Castle, PA

Our client, a fast-growing and innovative metals company , is seeking a Technical Sales Representative to join their expanding team. This is a unique opportunity to combine technical expertise with relationship-building skills to drive growth and deliver value to customers in a dynamic and evolving industry.

What You’ll Do

As a key member of the sales organization, you’ll serve as both a technical advisor and trusted partner to customers, helping them understand how the company’s capabilities can best support their operations. Working closely with the Director of Sales, you’ll play a hands-on role in driving business across multiple units while ensuring customer satisfaction from order to delivery.

• Customer Engagement & Sales Growth
• Partner with customers to understand needs and recommend the right technical solutions.
• Support two core business units while contributing to sales initiatives across other divisions.
• Build strong, lasting relationships by delivering prompt, effective, and knowledgeable service.
• Technical Expertise & Support
• Review inquiries, establish pricing, and develop process plans for steel ingot and billet production.
• Stay current on steelmaking and downstream processes to serve as a technical resource for customers and sales staff.
• Assist in order planning, scheduling, and product disposition, ensuring smooth execution from inquiry to delivery.
• Operational Excellence
• Oversee customer orders and deliveries while managing WIP and inventory levels.
• Track product and order profitability to support strategic decision-making.
• Investigate customer claims in coordination with Metallurgy and drive them to resolution.
• Identify opportunities to improve the sales and customer service process and put ideas into action.
• Leadership & Collaboration
• Step in to advise and support the Sales Department in the absence of the Director of Sales.
• Work closely with internal teams to ensure the highest standards of service and safety are upheld.

What We’re Looking For

• Bachelor of Science degree in Engineering required; Metallurgy or Materials Science strongly preferred .
• 3–5 years of sales or marketing experience in the steel or metals industry is a plus.
• Solid technical foundation with the ability to translate complex processes into customer-focused solutions.
• Excellent communication, collaboration, and problem-solving skills.
• Valid driver’s license and ability to travel locally, nationally, and internationally (25–30%).

Why Join?

This is more than a sales job — it’s an opportunity to shape the future of a fast-growing metals company while building relationships and delivering technical solutions that matter. You’ll enjoy variety in your day, exposure to a wide customer base, and the chance to contribute directly to the company’s growth and success.

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