Job Description

Technical Alignment Manager (TAM) – MSP

• Location: Onsite in Anaheim or Buena Park
• Salary: 125K–$140K + unlimited certification-based raises
• Location: OC Area (client sites in Anaheim/Buena Park, M–F onsite)

About the Company (MSP Experience Required)

We’re a people-first MSP that’s been reshaping IT services since 2002 by focusing on meaningful innovation and a Microsoft-first approach. Our clients span nonprofit, government, manufacturing, and other impact-driven industries—organizations that want IT to move them forward , not hold them back.

Our culture is built for growth and creativity. We believe in continuous learning, training investment, and equipping every team member with the tools to become a top-tier engineer. If you want a place that values curiosity, autonomy, and impact, you’ll feel right at home.

We’re seeking a Technical Alignment Manager (TAM) who is hands-on, engineering-focused, and fully consultative—NOT an account manager, salesperson, or quota carrier.

This role is ideal for a seasoned MSP engineer who loves being onsite, solving real problems, strengthening environments, and guiding clients through best practices. You’ll work independently at client locations, drive proactive improvements, perform audits, implement technology, and uncover recurring issues before they become problems.

You own the technical relationship , not renewals or sales cycles.

What You’ll Do

• Onsite engineering & problem management: Diagnose and permanently resolve issues; prevent repeat incidents.
• Implement tech: Deploy hardware/software, configure systems, and ensure environments meet standards.
• Monthly proactive change work: Deliver 4–8 hours per client of hardening, improvement, and standardization.
• Audit & document: Identify gaps, document environments, and maintain accuracy across sites.
• Partner in long-term solutions: Spot recurring issues and collaborate internally to eliminate root causes.
• Lead onsite activities: Provide direction during project work or escalations (no staff management).

Requirements

✔ 5+ years in IT support, systems admin, or technical consulting

✔ MSP experience required (multi-client, onsite, client-facing)

✔ Strong in Microsoft 365, Azure AD, Windows Server, networking

✔ Comfortable working independently at client sites

✔ Experience with PSA/RMM (ConnectWise preferred)

✔ Strong documentation, communication, and prioritization skills

Benefits

• Health insurance (Day 1)
• Life insurance, dental, vision, accident, disability options
• FSA options
• EAP + employee discounts
• 401(k) with company match
• Holidays + PTO
• Laptop + cellphone reimbursement
• Certification reimbursement plus salary increases for every passed certification

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