Job Description

Who We Are

At Tillys , we’re a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.

Based in sunny Southern California, our Retail Support Center (RSC ) is the heart of our corporate operations, dedicated to supporting both our retail and online stores. The RSC is where strategy meets execution. From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life — both in-store and online.

Position Summary

We’re looking for a detail-oriented and proactive Communication Specialist… to support our Store Operations Department.

This individual will manage…

Key Responsibilities

A typical day may include:

• Written Store Department communication (messages, policies, procedures, training materials, other instructional materials, etc.).
• Identifies opportunities and initiates communication to Stores.
• Reviews content for accuracy, analyzing the context, identifying, and initiating updates.
• Composes and edits communication in the appropriate tone, adjusting to different formats and styles.
• Creates/implement tools to simplify procedures for stores.
• Creates and updates forms and lists.
• Creates training and resource videos
• Participates in system programming application and testing. Provides support as requested for special projects (meetings, contests, etc.).
• Provides field support (Regional Directors/District Managers/Stores) and service in a timely manner.
• Ensure company standards are being maintained.
• Ensures timely execution of assigned tasks and responsibilities.

Qualifications

Your experience brings:

• Work in a fast-paced environment; flexible and able to manage shifting priorities.
• Leads by example.
• Accepts responsibility for performance and development.
• Remains open and adaptable to change and new challenges for growth.
• Continually thinks of suggestions, ideas, and opportunities for growth or improvement of the Company
• Maintains exemplary degree of professionalism with all Company Employees.
• Punctual and work planned schedule.

Education & Experience

• Minimum of one-year Management experience at major apparel retailer
• Microsoft Word, Excel, Outlook, PowerPoint preferred
• Adobe Illustrator and Photoshop and Canva a plus
• Excellent written/grammatical and verbal communication skills
• Proofreading ability
• Typing of 45 – 55 wpm
• Phone etiquette
• Organizational and formatting skills
• Attention to detail
• Excellent time management and prioritization
• Highly motivated with a sense of urgency
• High School Diploma or GED required.

Work Environment & Physical Demands

• Professional office setting with low to moderate noise
• Ability to sit or stand for extended periods
• Occasionally lift/move up to 20 lbs and navigate stairs
• Frequent walking and movement between floors/departments
• Reasonable accommodation is available to support individuals with disabilities

Leadership & Team Development

While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset. Opportunities to grow and develop within the company are strongly supported.

Compensation

Hourly Range: $21-$25

Final offer will be based on experience, skills, and qualifications.

What to Expect

Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.

Work Location: Irvine, CA — minimum of 4 days per week in-office.

Why Join Tillys?

At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted — it’s celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.

Perks & Benefits

• 401(k) Retirement Plan – Save for your future with our company-sponsored plan
• Health Coverage – Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount – In-store and online
• Discount Programs – Save on travel, events, and more
• Employee Sample Sales – Major deals on favorite brands
• Wellness & Social Events – Fitness programs, parties, and team outings
• Weekly Office Snacks – Stay fueled with stocked treats

Equal Opportunity Employer & Fair Chance Hiring

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

Other Considerations

This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.

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