Job Description

Revision Date: 07/22/2025

Department: HeadsUp Healthcare Operations

Work Location: Tampa, FL

Compensation Information: $19-21.00/hr + SPIFF

Company Overview: Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and other managed care organizations. Through its Pathways 2 Recovery care model, Carisk Partners aims to improve outcomes and reduce overall cost of quality care by applying best practices in a patient – centered approach to manage complex challenges for the group health, casualty and auto markets.

Role Overview: Carisk Partners HeadsUp Healthcare division is looking for a Staffing Associate (Appointment Scheduler) in our Tampa, FL office to support our Dental, Doctor, and Leadership Teams. HeadsUp Healthcare is patient-first specialty managed care company for injured workers focusing exclusively on above the neck injuries.

Role Responsibilities:

• First point of contact for claimant and client for all initial scheduling of medical or dental appointments – Sets the expectation
• Routinely speak with patients and providers offices simultaneously to effectively set up appointments
• Request, send, receive, and follow up on critical documentation via email and fax
• Must document and save all correspondence and documents to secured company file
• Other duties as assigned

Role Qualifications:

• Medical or dental experience a plus
• Contact Center experience a plus
• High School Diploma or GED
• Cold Calling Required. Must be comfortable with cold calling.
• Ability to work well individually and in a team environment
• Ability to troubleshoot and solve problems
• Analytical ability with adept research skills
• Exceptional communication skills (written and verbal)
• Must be able to multi-task, follow procedures and have active listening skills
• Bi-lingual is a plus
• Intermediate level skills in Microsoft Outlook and all MSOffice essentials
• Must be able to adhere to company’s physical & information security standards along with training requirements.

Culture and Benefits at Carisk:

• 10 Paid Company Holidays
• Paid Time Off
• Competitive Medical, Dental, and Vision Insurance
• Company Sponsored Life Insurance
• Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
• 401(k) Retirement Plan with Company Match
• ClassPass Wellness Program
• Employee Discount Program
• Flexible and Hybrid Schedule Options*
• Internal Education Programs and Tuition Reimbursement Options
• Internal Advancement Opportunities
• Company-Wide Diversity and Holiday Celebrations
• Best Places to Work Award Recipient 5 years in a row!

*Schedule options and work location vary between departments and management approval

Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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