The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required. This high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Your daily tasks could also include:
Detailed Description:
Provide outstanding service to, and build relationships with Huntington colleagues every day
Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
Maintain up to date knowledge on Huntington products, services, technology, and procedures
Compile documentation necessary for effectively fulfilling customer needs
Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
Follow up with customers to ensure issue has been resolved
Drive initiatives that improve the service desk
Partner with internal support groups in providing the best service to our colleagues
Other duties as assigned
Basic Qualifications:
Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
Associate's Degree
Preferred Qualifications:
Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
Previous banking environment experience preferred
Ability to demonstrate professional verbal communication skills
Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
Ability to professionally handle irate customers
Ability to use a headset and to sit for long periods of time
Experience with Microsoft Office applications and the Internet
A+ and Network+ certifications
HDI certifications
Scaffolding erector is part of a mobile crew going to construction and industrial jobsites to erect and dismantle scaffolding structures for safe elevated worker access to perform construction and repair services on buildings and manufacturing facilities. Working Safely...
...Charlotte, NC Pay: $2,450$2,600 weekly Shifts: Days and nights available (312s) Seven Healthcare is seeking an experienced Pediatric Intensive Care Unit (PICU) Registered Nurse for a full-time travel assignment in Charlotte, NC. This role is ideal for nurses...
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position...
...construction equipment and material Securing loads for safe and efficient transportation Performing pre trip inspections of trucks and trailers Performing daily routine maintenance on trucks and trailers Follow all safety policies and procedures Comply...
Licensed Alcohol and Drug Abuse Counselor II (LADAC II) Intensive Outpatient Program (IOP) Whitwell, TN Full-Time | On-Site Company Description Phoenix Rural Health is committed to strengthening and revitalizing healthcare delivery in rural communities. We understand...