Senior Director, Training Strategy & Field Execution Job at ToastandCo, Miami, FL

VG5zS0QrcGF1elpSM0wyZTE3eDJ3R2NoR2c9PQ==
  • ToastandCo
  • Miami, FL

Job Description

We are conducting a search on behalf of a major international brand in the Quick Service Restaurant (QSR) sector. Our client is seeking a seasoned professional to lead training strategy and operational enablement across their North American network. This role is central to ensuring excellence in execution, franchisee engagement, and long-term business impact.

The Opportunity

As part of a broader transformation, our client is investing heavily in its operational capabilities, with learning and field readiness at the core. The Senior Director, Training Strategy & Field Execution will oversee the full lifecycle of learning design, deployment, and adoption across hundreds of markets. This individual will lead a cross-functional team that supports onboarding, compliance, leadership development, and the implementation of brand initiatives at restaurant level.

This role will suit a leader who combines strategic thinking with hands-on execution, and who thrives in complex, fast-paced environments. The successful candidate will bring a deep understanding of franchise systems, learning innovation, and operational impact.

Key Responsibilities

Strategic Leadership & Vision

  • Define and implement a North America-wide training and field execution strategy aligned with the client’s growth roadmap.
  • Lead a multidisciplinary team including instructional designers, trainers, and execution leads.
  • Partner with regional and global stakeholders to align learning systems with brand standards while adapting for local relevance.

Learning Program Design & Delivery

  • Oversee the development of blended learning programs for franchisees, restaurant teams, and field leaders (in-person, digital, and self-paced).
  • Drive ongoing improvement of operational training content, onboarding experiences, and leadership development pathways.
  • Ensure field-facing teams are integrated into the training lifecycle and equipped to support successful rollouts.

Execution & Performance Enablement

  • Drive operational excellence through best-in-class training tools and execution support systems.
  • Use data-driven insights to refine training impact, optimize adoption, and improve return on investment.
  • Ensure consistency in execution of product launches, operational changes, and compliance initiatives.

Franchisee & Field Support

  • Collaborate with field operations and franchise stakeholders to ensure tools and programs are practical, scalable, and performance-oriented.
  • Establish structured feedback mechanisms to iterate and evolve training based on real-world application and franchisee input.
  • Support advisory councils and roundtables to reinforce alignment with business goals.

Change Management & Transformation Enablement

  • Lead training and enablement strategy for large-scale transformation initiatives (new tech, digital tools, systems/process evolution).
  • Build comprehensive change management plans to minimize disruption and support smooth transitions.

Cross-Functional Leadership

  • Work closely with teams across operations, marketing, product, culinary, digital, legal, and franchise services.
  • Align with executive leadership on rollout priorities, brand standards, and resource allocation.

Governance & Engagement

  • Facilitate key leadership forums and field councils to gather input, share progress, and align on execution priorities.
  • Represent the learning and field enablement function at senior-level discussions internally and externally.

Candidate Profile

  • Bachelor’s degree in business or a related field required; an advanced degree in Learning & Development or Organizational Behavior is preferred.
  • Minimum 15 years of experience in learning, operations, or enablement, ideally within a multi-unit, QSR, or franchise environment.
  • At least 5 years in a senior leadership role with significant experience managing large, cross-functional teams.
  • Demonstrated success in designing and scaling training strategies in dynamic, fast-paced organizations.
  • Strong financial and business acumen with experience managing large budgets and ROI-oriented initiatives.
  • Excellent stakeholder engagement skills, with the ability to influence at all levels in a matrixed global environment.
  • Strong expertise in instructional design, adult learning theory, and digital learning platforms.
  • Exceptional communication skills—both verbal and written—with a keen ability to adapt messaging for various audiences.
  • Comfortable managing ambiguity, competing priorities, and rapid decision-making.
  • High attention to detail, strong organizational skills, and proven project management capability.
  • Willingness to travel 30–60% of the time, including field visits and leadership events.

Job Tags

Local area,

Similar Jobs

LAZ Parking

Hotel Valet Manager Job at LAZ Parking

 ...excellence. The Hospitality team specializes in Hotel Partnerships across the country and...  ...of the Position: The Hotel Valet Manager supports Regional Management with...  ...Knowledge of Excel, Word, Power Point and General Microsoft Office Applications. Skills... 

Best Western Plus

Housekeeping Manager Job at Best Western Plus

 ...Housekeeping Manager Cranberry, PA Best Western Plus is currently seeking full-time Housekeeping Manager in Cranberry, Pennsylvania. In this role, you will be responsible for housekeeping functions such as dusting, sweeping, moping, bathroom sanitation etc. You... 

Kris Lindahl Real Estate

Sales Executive Job at Kris Lindahl Real Estate

 ...Heres what youll never see in most Sales job posts: a shot at something legendary. No recycled titles. No vague promises. No watered-down quotas. Just one rare opportunity. For the right Sales Executive. To join my personal team and build something most people... 

Cedar Hill Regional Medical Center

Physical Therapy Tech- Outpatient Job at Cedar Hill Regional Medical Center

 ...onsite 550-car parking garage, and a helipad for emergency transport. Much more is available at: We are seeking a Physical Therapy Tech- Outpatient (Full Time) Our ideal candidate will fulfill the needs of patients, families, and community by performing a variety... 

Fractal

Alation Server Administrator Job at Fractal

 ...Server Ops: Install, patch, and administer Alation platform (upgrades, backups, HA/DR). Linux/Unix: Expert management via Unix shell (SSH); service and process control. Azure: Manage VM hosting, network security, and resource optimization in Azure. Configuration...