About us: Creospan Inc., headquartered in Chicago, IL. From our humble beginnings in 1999 with just a handful of employees and a mission to help our clients leverage emerging web technologies to build next-generation products – technology has changed dramatically, yet our curiosity has remained constant. Our expertise spans across Telecom, Technology, Manufacturing, Ecommerce, Insurance, Banking, Transportation, and Healthcare domains.
Role: Senior Cloud Administrator
Location: Herndon, VA
Contract: W2
Create, implement and document the following processes for SAS Infrastructure:
o performance monitoring
o problem troubleshooting / helpdesk response
o utilization, availability and growth patterns (capacity planning)
o landscape design, configuration and standards
o 24/7 support, escalation and SLA models
o IMAC (installation, move, add, change) services for systems and applications
o change management methodology and communication strategy
* Create and maintain server/application diagrams and workflows
* Perform/coordinate incident diagnosis, corrective action, and root cause analysis
* Vulnerability management and monthly system patching and maintenance
* Oversee the configuration, testing, installation, modification, and servicing of all server components and applications
* Independently organize work requests based on departmental priorities and system criticality
* Manage vendor relationships required for the evaluation, installation, modification, upgrade, repair and preventative maintenance of SAS Infrastructure components
* Function as a Subject Matter Expert (SME) and consultant to other Infrastructure groups (Cloud Operations, Cyber Security, and Systems Administration).
* Plan, lead and perform comprehensive systems analysis and design activities including development of detailed functional requirements for new server infrastructure solutions
* Maintain responsibility for end-user (customer) satisfaction
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