Job Description

Our client is looking for a Business Analyst who can help bridge the gap between business goals and technology solutions. In this role, you'll take ownership of Salesforce system support and enhancement, working closely with cross-functional teams to ensure business needs are translated into actionable technical requirements. If you thrive in a fast-paced environment and enjoy solving problems that make systems more efficient, this could be a great fit.

• Location: Irvine, CA (Onsite 4 days a week)
• No Visa Sponsorship Available for this role, We can not work corp to corp.

Responsibilities:

• Provide daily support and enhancements for Salesforce and integrated web systems, including troubleshooting, break-fix support, and minor updates
• Lead the full lifecycle of user requests—gathering requirements, conducting analysis, creating functional designs, and supporting testing and documentation
• Act as the go-to liaison between business users and technical teams, translating business needs into clear technical solutions
• Manage all phases of UAT, including test planning, training users, coordinating testing, and tracking outcomes
• Build dashboards and reports, maintain support tickets, and keep communication flowing with stakeholders at all levels

We are looking for:

• 4+ years of experience as a Business Analyst working with CRM platforms -Salesforce.
• Strong communication skills and the ability to lead meetings, write clear documentation, and interface with both technical and non-technical audiences
• Experience designing process flows and wireframes or mockups to support solution design
• Ability to manage service desk tickets and triage user issues effectively and efficiently
• Salesforce certifications are a plus, especially in Sales or Experience Cloud

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