Job Description

Summary

The Primary Care RN Manager oversees the message management operations within a primary care setting. The RN Manager plays a key part in improving patient access, promoting preventive care, and fostering a team-based, patient-centered environment.

Key Responsibilities

Leadership & Staff Development

• Provide supervision, mentorship, and performance coaching to RNs, LVNs, and support staff.
• Conduct regular team meetings and ensure open, effective communication across the department.
• Promote a positive, collaborative work culture aligned with organizational values.

Clinical Operations Management

• Oversee daily message management workflows and staff assignment to ensure efficient operations.
• Coordinate with providers to support clinical needs, appointment scheduling, and patient access goals.
• Ensure adherence to clinical protocols, standing orders, telephone triage standards, and care coordination processes.

Quality, Compliance & Safety

• Ensure compliance with state nursing practice standards, organizational policies, and regulatory requirements (e.g., Joint Commission, OSHA).
• Review quality metrics such as immunization rates, screenings, and care gaps, and drive improvement strategies.

Patient Care & Experience

• Champion patient-centered care and work to enhance overall patient experience.
• Address patient concerns and coordinate service recovery efforts when needed.
• Support care navigation, referrals, and patient education to promote continuity of care.
• Collaborate with interdisciplinary teams to meet the clinical needs of diverse patient populations.

Administrative & Financial Management

• Assist in budget planning, productivity monitoring, and resource allocation.
• Manage staffing levels to match patient volume, including oversight of schedules and timekeeping.
• Support implementation of new workflows, technologies, or process improvements to enhance efficiency and reduce waste.
• Generate and review reports related to clinic operations, quality measures, and patient satisfaction.

Qualifications

Education & Licensure

• Bachelor of Science in Nursing (BSN) required; Master’s degree preferred.
• Active, unrestricted RN license in the state of practice.
• Basic Life Support (BLS) certification required.

Experience

• Minimum 3 years of clinical nursing experience, preferably in primary care, ambulatory care, or outpatient settings.
• Prior leadership experience as a charge nurse, lead RN, or supervisor highly preferred.
• Experience with care coordination, population health, and chronic disease management is a plus.

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