Job Description

Join our team at Kairos! We are in search of a Resident Experience Associate.

Position Overview

The Property Management Team at Kairos Living, a rapidly growing national single-family rental fund (SFR), is eagerly seeking a highly motivated, positive individual with excellent organizational and communication skills. This is an exciting opportunity to contribute to our team's success and be part of our growth journey. The position will involve frequent interaction with vendors, residents, and multiple departments at the company.

This role will be responsible for effectively managing the Resident’s security deposit and move-out process, which involves Resident communications, reviewing bids and photos/scans, and liaising with multiple departments.

The successful candidate will have a solid grasp of the property management lifecycle. They will have excellent organizational skills, great attention to detail, and the ability to manage multiple multi-faceted tasks to meet deadlines and performance objectives. The candidate must have excellent communication skills and maintain a positive attitude in high-pressure situations and conversations with residents and vendors. The candidate must possess strong problem-solving and writing skills and proficiency in Excel.

Responsibilities

• Calculate and manage move-out charges based on inspection results.
• Prepare itemized statements detailing deductions.
• Address and resolve disputes related to move-out statements professionally and promptly.
• Communicate effectively with residents regarding their concerns and clearly explain charges.
• Generate reports using Excel to track trends and provide management insights.
• Monitor and respond to all move-out charges or disputes on Resident Experience omni channels.
• Liaise with the construction team to ensure accurate bids and photos or scans are taken for move-outs.
• Comply with applicable laws and regulations related to move-outs.
• Optimize and manage move-out processes to increase department efficiency and meet timelines.
• Perform other duties to support the team and enhance overall operations.

Desired Experience / Skills

• Minimum 2 years of relevant property management experience in residential real estate and single-family rentals.
• Strong attention to detail and ability to multi-task.
• A good command of Microsoft Excel is needed to be successful. Strong proficiency in formulas, pivot tables, and data analysis is a plus.
• Experience with Yardi Voyager is preferred but not required.
• Self-starter willing to “do what it takes” to hit goals and meet deadlines.
• Outstanding verbal and written communication skills and can comfortably interact with various personalities. Candidates must have the ability to develop a broad array of relationships among other departments and residents.
• Ability to handle sensitive situations with empathy and professionalism.
• Ability to prioritize, plan, organize, and coordinate assignments and simultaneously coordinate multiple tasks.
• Able to apply common sense, demonstrate logical and systematic thinking skills, and be adaptable to change and take ownership.
• A willingness to cross-train and learn new skills

Perks of working at Kairos Living

• Competitive pay - Base salary with annual bonus tied to company KPIs
• Employer-paid benefits (Medical, Dental, and Vision)
• Professional career development
• 401(k)
• Flexible PTO
• 8 paid holidays throughout the year

We are Kairos Living. Proud to introduce a smarter way to live

Kairos Living was founded in July 2019 as a technology enabled value-add residential real estate investment fund. Kairos Living is revolutionizing the fragmented and inefficient single-family rental industry using an internally developed technology platform to rapidly scale acquisitions, optimize operational efficiencies, and deliver superior risk adjusted returns to investors. We add value at every stage of the property lifecycle by utilizing our data driven analytical approach, technology-centric operational model, and entrepreneurial culture. Our business principles include the importance of risk control, emphasis on talent, operational excellence, and relentless reinvention.

Job Tags

Similar Jobs