Akkodis is proud to partner with a client who is seeking a Remote Diagnostic Specialist (RDS) Agent (Level 1) for a contractual (W2) opportunity in Plymouth, MI . This position is fully onsite and requires the flexibility to work the following shifts.
7:30am – 4:00pm
9:30am – 6:00pm
10:30am – 7:00pm
11:00am – 7:30pm
1:00pm – 9:30pm
Rate Range: $23.50/hour - $23.50/hour ; The rate may be negotiable based on experience, education, geographic location, and other factors.
We are seeking Remote Diagnostic Specialist (RDS) Agents (Level 1) to provide high-quality, chat-only customer service. This is not a phone-based role. Agents will support field service technicians by working through a chatbot system. The role requires precision, professionalism, and a strong focus on quality over speed.
Agents will be responsible for manually building tickets, assisting customers via chat, and ensuring a smooth, accurate process from start to finish.
Key Responsibilities
Required Skills & Experience
Additional Details
If you are interested in this role, please click Apply Now
We are open to working with professionals who are authorized to work in the US without sponsorship.
No C2C
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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