Job Description

Work remotely while supporting high-impact projects and collaborating with diverse teams across a dynamic organization. Enhance your career in customer support while leveraging bilingual skills in a fast-paced environment.

Primary Services is actively recruiting for a Bilingual Customer Support Representative to support a large, established client. In this role, you will assist with customer inquiries, manage project communication, and ensure accurate order tracking and scheduling in the company’s order management system. The position offers a unique opportunity to contribute to the smooth execution of projects while working remotely.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Communicate project status updates to customers and internal teams.
• Collect and document details for Change Orders and Punch Item orders.
• Track orders and schedule deliveries using the Hedberg order management system.
• Collaborate with project teams to ensure accurate and efficient workflow.
• Support multiple projects simultaneously, maintaining organization and prioritization.
• Assist with general administrative tasks related to project management.

Qualifications

• Bilingual proficiency in English and Spanish.
• Experience with customer service or project coordination preferred.
• Strong organizational and time management skills.
• Proficiency in Microsoft Excel.
• Ability to learn new software quickly.
• Strong written and verbal communication skills.
• Ability to work with a diverse group of people and handle multiple tasks with interruptions.
• Good judgment, problem-solving, and decision-making abilities.

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