Job Description

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Key Responsibilities:

• Define and own the CX architecture vision, roadmap, and reference architecture across platforms (Oracle CPQ, PRM, Oracle Sales Cloud, D365).
• Act as the CX domain lead for enterprise architecture, representing CX in cross-functional architecture governance boards.
• Align CX architecture with business goals, enterprise architecture strategy, and digital transformation initiatives.
• Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its integration with Oracle Fusion Cloud, EBS, JDE, and CRM systems.
• Define and validate integration patterns, API strategies, and data synchronization models between CPQ, ERP systems, and CX platforms.
• Ensure solutions support omni-channel sales, partner collaboration, quoting, pricing, and order fulfillment processes.
• Guide the configuration and customization of Oracle CPQ Cloud, ensuring alignment with business and technical requirements.
• Partner with other architects (ERP, Data, Integration, Security) to ensure a cohesive architecture.
• Evaluate and provide guidance on usage of Oracle PRM, Sales Cloud, and D365 capabilities in the CX stack.
• Oversee architectural documentation, solution blueprints, and technical specifications.
• Collaborate with business stakeholders (Sales, Marketing, Customer Service, Channel Partners) to understand CX goals and translate them into architectural designs.
• Work with implementation partners, product vendors, and system integrators to ensure architectural integrity.
• Ensure compliance with enterprise data governance, integration, and security policies.

Qualifications and Experience:

• 18+ years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.
• Proven experience with Oracle CPQ Cloud implementation in a global, multi-ERP environment.
• Deep understanding of customer journey mapping, Quote-to-cash processes, and partner channel enablement.
• Hands-on knowledge of Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365 with ERP systems like Oracle Fusion Cloud, EBS, JDE etc.
• Experience with enterprise integration tools (e.g., Oracle Integration Cloud, MuleSoft, Azure Logic Apps) and API-led integration.
• Strong knowledge of CX data models, customer master data, and quote-to-order workflows.
• Exposure to eCommerce platforms like Magento is plus
• Ability to evaluate and guide system customizations, extensions, and integrations.
• Strong communication, stakeholder management, and vendor management skills.

Preferred Certifications:

• Oracle CPQ Cloud Certified Implementation Specialist
• Oracle Fusion CX Architect or equivalent
• Microsoft Dynamics certifications will be plus

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