Job Description
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
Key Responsibilities:
- Define and own the CX architecture vision, roadmap, and reference architecture across platforms (Oracle CPQ, PRM, Oracle Sales Cloud, D365).
- Act as the CX domain lead for enterprise architecture, representing CX in cross-functional architecture governance boards.
- Align CX architecture with business goals, enterprise architecture strategy, and digital transformation initiatives.
- Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its integration with Oracle Fusion Cloud, EBS, JDE, and CRM systems.
- Define and validate integration patterns, API strategies, and data synchronization models between CPQ, ERP systems, and CX platforms.
- Ensure solutions support omni-channel sales, partner collaboration, quoting, pricing, and order fulfillment processes.
- Guide the configuration and customization of Oracle CPQ Cloud, ensuring alignment with business and technical requirements.
- Partner with other architects (ERP, Data, Integration, Security) to ensure a cohesive architecture.
- Evaluate and provide guidance on usage of Oracle PRM, Sales Cloud, and D365 capabilities in the CX stack.
- Oversee architectural documentation, solution blueprints, and technical specifications.
- Collaborate with business stakeholders (Sales, Marketing, Customer Service, Channel Partners) to understand CX goals and translate them into architectural designs.
- Work with implementation partners, product vendors, and system integrators to ensure architectural integrity.
- Ensure compliance with enterprise data governance, integration, and security policies.
Qualifications and Experience:
- 18+ years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.
- Proven experience with Oracle CPQ Cloud implementation in a global, multi-ERP environment.
- Deep understanding of customer journey mapping, Quote-to-cash processes, and partner channel enablement.
- Hands-on knowledge of Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365 with ERP systems like Oracle Fusion Cloud, EBS, JDE etc.
- Experience with enterprise integration tools (e.g., Oracle Integration Cloud, MuleSoft, Azure Logic Apps) and API-led integration.
- Strong knowledge of CX data models, customer master data, and quote-to-order workflows.
- Exposure to eCommerce platforms like Magento is plus
- Ability to evaluate and guide system customizations, extensions, and integrations.
- Strong communication, stakeholder management, and vendor management skills.
Preferred Certifications:
- Oracle CPQ Cloud Certified Implementation Specialist
- Oracle Fusion CX Architect or equivalent
- Microsoft Dynamics certifications will be plus
Job Tags
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