Job Description

Job Overview:

Love aesthetics, wellness, and providing a top-notch patient experience? We are seeking two full-time Patient Care Financial Representatives to join our healthcare client, an established cosmetic and esthetic practice located in Portland, ME.

The Patient Care Financial Representative plays a vital role in ensuring that patient’s questions are answered, and the patient checkout process is done with the highest level of customer service and detail. This position is responsible for ensuring that the patient is accurately billed and all discounts are applied appropriately. This position will be responsible for reviewing and reconciling patient accounts and will participate in improving the overall quality and performance of the office by working as a team to implement work flow efficiencies. This position will also provide backup support to the Patient Care Schedulers and will cover the phones and schedule as needed.

These are two immediate full-time temp-to-hire opportunities that will transition to internal positions for the right candidate.

Schedule:

Monday through Friday with rotating Saturday shifts (once per quarter)

Duties:

• Ensuring that patient's check out time is a priority
• Identifying and resolving billing discrepancies as it relates to the patient experience
• Collaborating with team members by sharing knowledge, ideas, identifying concerns, and finding resolutions
• Accurately posting charges and discounts, collecting payments, and billing inventory on patient accounts
• Participating in marketing events such as open houses and offsite events
• Reconciling scheduled appointments and deposits at the end of the day
• Maintaining professionalism in all interactions with patients and staff
• Ensuring all communication remains HIPPA compliant at all times
• Answering phone in a professional and courteous manner and relaying messages in a timely fashion
• Must be willing to provide occasional backup support at the client's Falmouth location

Skills:

• Must possess strong attention to detail and excellent customer service to each and every patient.
• Must have excellent computer skills and good judgment.
• Strong initiative to work independently and as a team player.
• Excellent interpersonal skills and the ability to remain poised when under pressure.
• Previous experience in an administrative healthcare office is highly preferred.
• Prior experience with Podium and/or Nextech systems is a plus.

This role offers an opportunity to combine financial expertise with compassionate patient care while supporting the organizational growth of the practice.

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