Job Description

MSP Delivery Specialist – Pinnacle Group

Hybrid (3 days a week onsite in Centennial, CO)

Daily responsibilities include (but not limited to):

• Effectively communicate with a variety of professionals at all levels of the organization
• Work with Managers to help identify skill sets needed along with providing a qualified candidate pool
• Conduct intake sessions and supplier calls
• Interview scheduling
• Manage vendor protocol that aligns with program policies
• Attend weekly meetings with team and other stakeholders
• Full life cycle management of requests
• Develop reporting that meets the needs of the business group
• Support onboarding & offboarding
• Provide weekly updates for new hires
• Maintain daily/weekly req report (open contract positions)
• Work with MS office, specifically PowerPoint & Excel
• Support future business unit roll-outs
• Coordinating first day orientation for contractor hires with several different groups, including IT, Facilities, and Security
• Conduct supplier reviews (scorecards)
• Assisting with Quarterly Business Reviews
• Assist with training managers, suppliers, contractors (on systems, processes, etc.) in formal settings, online or 1:1

Expectations:

• Ability to flex between day to day operations and implementation projects/tasks
• Work in both Pinnacle system and client’s systems (review data/enter data/update data/audit data)
• Comfortable working on the same tasks each day (resume review, interview coordination, onboarding, client & supplier communication)
• Effective communication skills within a demanding environment (e.g. ability to read a room or body language and communicate effectively)

Required Skills:

• Client Facing Experience with a high touch client
• Excellent verbal and written communication skills
• Experience with MS office (including excel and outlook)
• Proven ability to effectively manage time and prioritize
• Desire and motivation to learn on a daily basis
• Previous MSP or staffing experience
• Experience with Beeline
• Ability and willing to wear many different hats
• Prioritize customer service
• Resourceful and solutions driven ((i.e. if you don’t how to do something research and attempt to figure it out first)
• Organizational skills and know how to prioritize

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