Job Description

Position Summary:

We are seeking an experienced and detail-oriented Mortgage Processing Manager to lead and manage our residential loan processing function. The ideal candidate will possess leadership skills and extensive knowledge of all types of residential mortgage products, including conventional, FHA, VA, USDA, and jumbo loans. This individual will be responsible for overseeing the day-to-day mortgage processing operations to ensure loans are processed accurately, efficiently, and in compliance with all regulatory and investor guidelines.

Key Responsibilities:

• Supervise and support a team of mortgage processors, providing guidance, training, and performance feedback.
• Manage the pipeline of residential mortgage loan files from submission to closing, ensuring timely and compliant processing.
• Review and audit loan files to ensure accuracy, completeness, and compliance with applicable regulations and investor guidelines.
• Collaborate with underwriters, loan officers, closers, and other departments to resolve issues and streamline processes.
• Monitor performance metrics and implement process improvements to enhance productivity and service levels.
• Stay current with industry regulations, agency guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA), and company policies.
• Ensure excellent customer service is provided to internal and external stakeholders throughout the loan process.
• Handle escalations and provide solutions to processing or loan file issues.

Qualifications:

• 5+ years of experience in residential mortgage processing, including supervisory or managerial roles.
• Proven knowledge of all loan types: Conventional, FHA, VA, USDA, Jumbo, etc.
• Strong understanding of mortgage compliance, TRID, RESPA, and other regulatory requirements.
• Excellent organizational, time management, and communication skills.
• Proficiency with LOS (Loan Origination Systems) such as Encompass, Calyx, or similar platforms.
• High attention to detail and problem-solving abilities.
• Ability to thrive in a fast-paced, deadline-driven environment.
• High school diploma required; bachelor’s degree in finance, business, or related field preferred.

Benefits:

• Competitive salary and incentive-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional development and advancement

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