Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.
If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.
What You’ll Do:
· Provide phone assistance to customers to resolve product issues and inquiries
· Guide customers and technicians through simple repairs and maintenance
· Receive and process returned products (RMAs)
· Provide accurate estimates for repair
· Document customer interactions and resolutions
Requirements
What We’re Looking For:
· High school diploma or equivalent
· Basic mechanical knowledge and comfort working with tools
· Strong communication and customer service skills
· Attention to detail and solid problem-solving abilities
· Experience with order or quote processing required
· Experience with Microsoft Office products
· Bilingual in Spanish is a plus
· Experience with Infor ERP system is advantageous
Why Join Mastercool?
· Competitive salary
· Health, dental, and vision insurance
· Health Savings Account (HSA)
· 401(k) with company match
· Profit sharing
· Paid time off (PTO)
· Long-term career growth opportunities
The hourly rate for this position is $20.00 an hour.
About Mastercool
For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.
Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran
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