Job Description

Hotel Overview:

Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests. Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences. 

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Housekeeping Manager

The Housekeeping Manager is responsible for maintaining pristine residences and common spaces for owners, guests and colleagues at Fairmont Heritage Place, Ghirardelli Square. Providing engaging, sincere, and personalized services is one of the ways our team is Making Special Happen for our Owners and Guests. As Housekeeping Manager, you will work in conjunction with the Director of Residences and the Housekeeping team to turn moments into special memories.

Position scope

Reporting to the Director of Residences, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Lead and manage the day-to-day operation of the Housekeeping Department to ensure Brand and Luxury Service Standards are followed
• Actively engaging on the floor, closely supervising operations
• Maintaining all residences and public areas, plus Heart of the House ensuring that the highest standards of cleanliness are met
• Assist in recruitment, training and learning & development of our housekeeping team.
• Ensure tools and equipment are in good working order
• Regularly conduct linen and supply inventory checks to assist with managing proper controls with purchasing and acquisitions in department
• Ensure and assist with the consistent delivery of performance appraisals, recognition, incentive programs and monthly department meetings.
• Create and distribute schedules on a weekly basis, while complying with the CBA
• Track attendance and manage timekeeping daily
• Oversee payroll management and ensure timelines are followed for payroll processing
• Conduct all union-related biddings throughout calendar year as required by CBA
• Ownership of regular inspections and Standards Audits of storage areas, guestrooms and public spaces.
• Manage Deep Cleaning/Preventative Maintenance Program
• Manage Lost & Found Program
• Oversee team shift checklists to ensure task completion
• Ensure compliance with all SOPs
• Follow all safety policies and maintain accurate SDS binders
• Follow departmental policies and procedures
• Other duties as assigned

Compensation Range: $80,000 - $90,000 /year

Qualifications

Qualifications

• 2 years of experience successfully leading a team in a hospitality setting required
• Experience in residential management and housekeeping preferred
• University/ College degree in a related discipline preferred
• Computer literacy in Microsoft office required
• Excellent written and oral communication skills required
• Highly responsible and reliable
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on owner and guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent verbal communication that requires speaking, hearing
• Frequent written communication that requires typing, reading, writing
• Occasional kneeling, pushing, pulling, lifting 50 lbs. and more

Visa Requirements:  You must provide proof that you are legally entitled to work in the United States. Employment is conditional upon your ability to produce acceptable documentation establishing that you are legally entitled to work in the United States within three days of your date of hire.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview may contact, in confidence 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

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