Job Description

Join  us at Accor,  where  life pulses  with  passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is a  work of  heart , ​
Join us and  become a  Heartist ®.

Job Description

To assist and coordinate all functions of the housekeeping department. To maintain impeccable levels of cleanliness and upkeep. To ensure cost controls are in place, by maintaining par levels, purchase orders and inventories. 

Reports to: Executive Housekeeper

Essential Functions: 

• Maintain standards of cleanliness and a consistent guest experience as documented by Guest Index, Trip Advisor, AAA, and ability to execute all Novotel Hotels facility standards and guidelines.

• To effectively monitor the preventative maintenance program throughout the hotel.

• To maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.

• Constantly monitor and control all labor cost for housekeeping department, achieving targeted payroll.

• To maintain housekeeping turnover to an acceptable level.

• To maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with engineering to ensure guest room and all public areas are at peak operative levels.

• Close coordination and communication with other internal departments.

• Monitor all guest requests to ensure they are met within the prescribed time limits.

• Inspect and tour all public areas several times daily.

• Inspect all VIP rooms daily.

• Monitor guest’s complaints accordingly and take corrective action when necessary.

• Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.

• Develop master cleaning schedules and administer accordingly.

• Maintain accurate payroll information for the housekeeping department and control of it in accordance with plan.

• Ensures hotel towels and linens are processed by outside vendor in a timely manner and maintains high quality processing, minimizing damage and/or losses

Additional Information

All your information will be kept confidential according to EEO guidelines.

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