Job Description

Job Title: Help Desk Analyst

Location: Seminole, Oklahoma (100% onsite)

Company: Aerospace Industry Client

Position Type: Full-Time, Permanent

Job Description:

A leading aerospace company located in Seminole, Oklahoma, is seeking a skilled Help Desk Analyst to join their team permanently. This role will be responsible for providing essential desktop support, troubleshooting technical issues, and assisting employees with IT-related matters. The ideal candidate will have a solid background in helpdesk operations, strong technical knowledge, and excellent communication skills, with the ability to interact with both end-users and leadership.

Key Responsibilities:

• Provide front-line support for end-users, troubleshooting and resolving issues with desktop systems, laptops, printers, and other technology devices.
• Perform system diagnostics, software installations, and hardware upgrades, and provide technical assistance on various IT platforms.
• Assist in performance analysis and proactively identify areas for improvement in system performance.
• Ensure smooth operation of technology systems and respond to help desk tickets and requests on time.
• Offer technical guidance and training to end-users to improve productivity and reduce future IT-related issues.
• Collaborate with leadership and other teams to support IT infrastructure needs, including network devices and security systems.

Required Skills and Qualifications:

• Two or more years of experience in a helpdesk role or similar technical support position.
• Comprehensive knowledge of desktop support and troubleshooting.
• Proven skills in performance analysis and problem resolution.
• In-depth understanding of various technology devices, including computers, laptops, printers, and copiers .
• Strong communication skills for training, assisting end-users , and collaborating with leadership .
• Knowledge of key technologies such as O365, Azure AD, Firewall Technologies , and Windows Server Operating Systems .
• Associate’s degree or equivalent in computer science or related field.

Preferred Skills and Qualifications:

• Experience with VPN clients , MFA technologies , and IT Ticketing Systems .
• Familiarity with Windows Active Directory , O365 , and Azure .
• Experience working with infrastructure equipment, such as switches, firewalls , and peripherals .
• Exposure to phone systems (VOIP) , video surveillance , and door security systems .
• Professional certifications (e.g., CompTIA, Microsoft Certified) are a plus.
• Knowledge of CMMC , NIST security standards , and certification processes is an added advantage.

If you meet the qualifications and are interested in this exciting opportunity, please email your resume to Julie Young at [email address] for immediate consideration.

We look forward to hearing from you!

Julie Young

IT Recruiter

Odyssey Information Services

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