Job Description

Position overview

• To handle all inquiries made at the company's headquarters front desk while creating a warm and welcoming atmosphere for all employees of One Porsche Drive and guests of the Experience center.
• Provide primary phone coverage for the main telephone line for the operation. Please note this is not the main 1-800- call center line.
• Act as a brand ambassador for all visitors exuding Passion and work to assist with all guest service areas of the Experience center.

Roles & responsibilities

• Answer the phones for the company's main switchboard. Transfer phone calls to the appropriate parties.
• Assist with customer questions/concerns as needed, documenting all customer complaints in the C@P system (Internal tracking system)
• Provide a warm welcome to all employees and guests ensuring their needs are met and their experience is representative of our brand standards
• Assist with inquiries at the front desk including but not limited to, arranging transportation, storing luggage, providing directions, and engaging employees when needed
• Coordinate with security in granting access to guests and providing guest passes as needed
• Coordinate and assist facilities team with addressing Experience center common area office needs
• Assist Experience center and Customer Relations team with project work as necessary
• Escort guests through facility and provide occasional facility tours

Qualifications

• High School Diploma or higher
• Minimum 2 years of experience as a receptionist or related role
• Some automotive knowledge a plus
• Outgoing and charismatic personality
• Warm welcoming and empathetic demeanor
• Phone system and intermediate knowledge of MS-Windows computers and MS-Office applications
• Ability to multitask
• Customer Service oriented
• Strong organizational skills
• Ability to occasionally move equipment, boxes and luggage weighing up 40 lbs

Schedule

• Regular Shift: – 9:00 am-6:00 pm (95% of year)
• Saturday shifts during peak periods of the year
• Occasional early evening shifts for key corporate events

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