Job Description

Private family seeks an exceptional, hands-on, Director of Residences to oversee the operations, upkeep, and development of their residences. This role has a strong focus on construction, renovation, and both seasonal and daily maintenance. The family's residential portfolio spans New York City, Puerto Rico, Florida, Connecticut, and Eastern Long Island. The EM / DoR must be available and able to travel as needed and be present at each location based on the needs of the Family and the Estate. They will serve as a trusted representative of the principal, overseeing operations across a dynamic, multi-property estate with a focus on long-term value and operational excellence. The successful candidate will be a loyal and dedicated professional who can serve as the family’s Owner’s Representative, overseeing their entire estate portfolio and safeguarding the long-term value and integrity of the properties.

This role requires strong construction knowledge, budgeting expertise, and the ability to manage projects from conception through completion. The Estate Manager will be working in close partnership with the Property Managers to oversee large-scale projects involving multiple vendors, with focus on upholding the Principals' interests and ensuring all projects are delivered on time and within budget. The ideal candidate will have 10–15+ years of estate management and construction oversight experience with a proven ability to lead renovation projects, manage multiple properties, and implement household systems. Must be proactive, detail-oriented, and comfortable working closely with family members, staff, vendors, and financial teams. The successful candidate will demonstrate integrity, discretion, and sound judgment, while maintaining accountability and leading by example. Extensive travel is required for this role, along with a commitment to creating structure and continuity across properties, enhancing property value, and maintaining a high standard of professionalism.

Responsibilities include but are not limited to:

• Serve as the Owner’s Rep and primary liaison between the family, contractors, and staff across all residences
• Oversee day-to-day operations and long-term planning for all properties
• Coordinate and supervise renovation, construction, and maintenance projects
• Create and enforce systems and standards for consistency across all homes (e.g., inventories, setup protocols, preferences sheets)
• Ensure all homes are guest- and family-ready at all times (e.g., stocked pantries, cleaned spaces, functional systems)
• Manage all vendors, contractors, and service providers; ensure work meets high-quality expectations and stays on budget/schedule
• Develop and maintain detailed preventative maintenance plans (1, 5, and 10-year)
• Oversee mechanical, electrical, plumbing (MEP), and structural systems; maintain all home manuals and records
• Conduct regular site visits and inspections; identify and resolve issues proactively
• Lead budgeting, invoice review, and contract negotiation
• Manage and track COIs, permits, and other regulatory or project documentation
• Provide timely responses, including outside of standard business hours as needed
• Attend and lead project and vendor meetings, document progress, deadlines, and deliverables
• Act as an extension of the principal, embodying their standards and preferences across all properties and communications
• Additional Estate Manager responsibilities and needed and requested by Principal

Requirements:

• Strong command of English language; superb interpersonal communication skills directly with the principals and Property Manager
• Excellent references required from both current and previous employers
• A minimum of 10-15 years of experience working in a private estate, high-end real estate development, project management, construction oversight, or similar.
• Bachelor’s degree in Project Management, Business Administration, or similar field (preferred but not required)
• Technologically savvy with the ability to implement and manage digital systems, complete comfort with computers and Internet skills including emails, apps, calendaring programs, Microsoft Office (Outlook, Word & Excel)
• Experience with project management tools
• Prior experience standardizing multi-residence households required
• 24/7 availability and flexibility based on family and estate needs
• Willingness to travel extensively and maintain a visible presence across all properties
• Commitment to a long-term fit; this is a career opportunity for a dedicated, trustworthy professional
• Legally able to work within the United States
• Strong Leadership and project management stills
• Exceptional time management and multi-tasking abilities
• Experience in maintaining the families’ confidentiality, safety, security and privacy
• Legal authorization to work in the United States

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