Job Description

About the Opportunity

The Director of Property Management will be responsible for the overall performance, operations, and strategic direction of our NYC-based residential and commercial real estate portfolio. This leadership role requires a hands-on, solutions-oriented professional with deep knowledge of property operations, team leadership, capital improvement projects, and regulatory compliance within NYC.

This individual will oversee a team of Property Managers and maintenance staff, ensuring high standards of property performance, tenant satisfaction, and operational efficiency. The ideal candidate has experience managing a mid-size Class A portfolio and a proven track record of leading and mentoring property management teams in a fast-paced urban environment.

About the Company

Our client is a dynamic and growing real estate investment and management firm overseeing a mixed-use portfolio of residential and commercial properties in New York City. With over 1,500 apartments under management, including Class A assets, they pride ourselves on delivering high-quality service and operational excellence across their properties.

Key Responsibilities

• Lead, manage, and mentor a team of Property Managers and on-site staff to ensure superior property performance and tenant satisfaction across all assets.
• Oversee daily operations, leasing performance, rent collections, maintenance, and capital improvement projects for a portfolio of approximately 1,500 apartments and commercial spaces.
• Resolve property-level and team-related issues promptly and professionally, ensuring continuity of operations and resident satisfaction.
• Direct capital projects and construction management initiatives, including planning, budgeting, execution, and oversight.
• Serve as the primary liaison with the NYC Department of Buildings and other city agencies; ensure full compliance with local codes, regulations, and filing requirements.
• Implement and refine property management procedures and best practices to improve operational efficiency and service delivery.
• Collaborate with ownership, asset management, and accounting teams on budget planning, financial reporting, and strategic initiatives.
• Develop and monitor KPIs and operational benchmarks to evaluate and enhance portfolio performance.
• Lead emergency response and crisis management protocols when required.

Qualifications

• Minimum 10 years of progressive property management experience, with at least 5 years in a senior or director-level role managing teams.
• Strong experience overseeing Class A multifamily and mixed-use buildings in New York City.
• Proven leadership skills and ability to manage, coach, and develop property management teams.
• In-depth knowledge of NYC building systems, building codes, DOB compliance, Local Laws (including LL 97, LL 11, etc.), and HPD/DOB/DEP regulations.
• Hands-on experience managing capital improvement and renovation projects.
• Strong financial acumen with experience in budget development, P&L oversight, and reporting.
• Excellent communication, conflict resolution, and tenant relations skills.
• Bachelor's degree in Real Estate, Business, or a related field preferred; relevant certifications (e.g., CPM, RPA) a plus.

Benefits

• Competitive salary range: $150,000 – $180,000
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and growth

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