Customer Support Advisor (chat, email) Job at 24, Jersey City, NJ

VFgwQ0NldGZ2VGxVM2IyVzJiWjh4R1FsR3c9PQ==
  • 24
  • Jersey City, NJ

Job Description

Job Title: Customer Support Advisor – Written Channels

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

  • 9:30am–6:30pm (in-office)
  • 1:00pm–10:00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience through email, chat, text, and social media channels
  • Respond to inquiries quickly and professionally with strong written communication skills
  • Convert client inquiries into sales while meeting/exceeding KPIs
  • Provide tailored product knowledge and styling advice
  • Resolve customer issues efficiently (orders, returns, product info)
  • Accurately log all interactions in CRM and support operational efficiency

Qualifications

  • Exceptional written communication skills with attention to tone, grammar, and detail
  • 2+ years in retail, customer service, sales, or hospitality
  • Proven ability to meet or exceed sales targets through digital channels
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Remote work, Work from home, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

Similar Jobs

August Healthcare at Wilmington

Licensed Nursing Home Administrator Job at August Healthcare at Wilmington

 ...guidelines, and regulations that govern nursing facilities to assure that the highest degree...  ...times. Delegation of Authority As Administrator you are delegated the administrative...  ...Quality Measures data posted on the nursing home compare website to determine the... 

Sares-Regis Group

Maintenance Supervisor II Job at Sares-Regis Group

We are growing! Sares Regis Group of Newport Beach, California, is a privately held real estate development, inves tment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG ...

CyberCoders

Superintendent Job at CyberCoders

 ...Responsibilities Oversee and coordinate all site activities and ensure project milestones are met. Manage site staff and subcontractors to ensure effective communication and collaboration. Conduct regular site inspections to ensure adherence to safety regulations... 

Peckham Industries

Welder Precast (Req #: 1227) Job at Peckham Industries

 ...Production Welder, you are responsible for the construction of steel plates and other welded materials required within the Precast Units...  ...transportation required. 4. Proven experience as a welder/fabricator, ideally in a manufacturing or construction environment (... 

Tata Consultancy Services

Data Analyst Job at Tata Consultancy Services

 ...Analyst Tampa, FL | 6 - 10 years of experience Prefer USC/ GC /GC EAD Job Description Data Analyst Must Have Technical/Functional Skills Domain Skills: Experience in Data Migration & Data quality including experience with challenges of Data Survivor...