Job Description

ProImprint is looking for a proactive and customer-focused Customer Service Representative to join our team. As a key point of contact for multiple client accounts, you'll manage daily customer interactions, nurture strong relationships, and ensure a seamless order process from start to finish. If you thrive in a fast-paced environment and take pride in delivering top-notch service, we’d love to meet you!

What You’ll Do:

• Act as the primary liaison for multiple customer accounts, responding to inquiries via phone and email.
• Build and maintain lasting customer relationships by delivering responsive and personalized service.
• Proactively reach out to inactive customers (6+ months) to re-engage and generate new business.
• Prioritize and manage multiple requests and projects simultaneously with efficiency and accuracy.
• Resolve customer issues related to pricing, shipping, and quality, offering timely solutions and ensuring follow-up.
• Accurately document all customer communications, including changes and order updates.
• Coordinate with internal departments to ensure orders are processed and shipped on schedule.
• Utilize company systems and software to monitor and manage order progress.
• Collaborate cross-functionally to exceed customer expectations at every touchpoint.
• Go above and beyond to ensure customer satisfaction and loyalty.

What You Bring:

• At least 2 years of customer service experience.
• Proficiency with CRM systems and strong active listening skills.
• Excellent written, verbal, and presentation communication skills.
• High attention to detail with exceptional time management and multitasking abilities.
• Comfortable handling customer communication professionally via phone and email.
• Self-motivated and able to work independently while contributing to a team environment.
• Thrives under pressure and consistently produces high-quality work in a fast-paced setting.
• Positive attitude and a solution-oriented mindset.

Benefits Include:

• Health, dental, and vision insurance
• Company paid Life insurance
• Disability insurance
• Paid time off and paid training
• Bonus opportunities

Shift: Day shift

Join ProImprint and become part of a team that’s passionate about delivering white glove customer service and building lasting client relationships.

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