Job Description

Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition. With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career.

The Customer Service Representative will play a crucial role in supporting our customers and sales team.

• Assist with placement of quotes / orders via phone, email, fax, or web. Check pricing and availability of parts. Maintain customer backorders. Communicate with customers about any changes in ETA. Check sister companies for availability.
• Build strong relationships with customers.
• Resolve customer complaints and provide appropriate solutions.
• Help meet team sales targets and provide support to outside sales teams. Call customers on promotion deals or to find out why customers sales are up or down.
• Work with Purchasing on customer forecasts.
• Interface with IT on EDI issues.
• Maintain customer contact list for Marketing emails.
• Issue RMA’s and Credit Memos.
• Update and maintain required information on customer portals.
• Cross train on other customer service accounts.
• Help customers with technical support. Look up parts by application, cross reference, or specifications.
• Account maintenance - Enter new customer contact information, customer part cross reference, new ship to locations.
• Work with other departments to ensure orders are shipped out on time and correctly. Fill out SSR (Special Sales Request Form) and C of C (Certificate of Compliance) when needed.
• Anything else that is deemed necessary by management.
• Testing updates to BC and website.
• Producing sales forecast and budget.
• Helping sales team with reports.
• Helping customer service with any questions they have.
• Help accounting with collections.
• Help train salespeople and customer service on BC. Also solve problems with BC.
• Work with purchasing on stock outage.
• Pricing.

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