Contact Center Agent Job at Motion Recruitment, Plano, TX

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  • Motion Recruitment
  • Plano, TX

Job Description

Our client, a leading provider of financial technology software, is hiring a Contact Center Risk Analyst to join their team in Plano, TX! This role will be hybrid and require 3x a week onsite.

*This is a 6-month W2 contract with benefits and paid holidays offered!*

As a Contact Center Risk Analyst, you will be responsible for answering incoming calls and analyzing customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends. They are looking for someone with a strong knowledge of KYC and KYB to verify identity and prevent fraud.

Responsibilities:

  • Utilizing KYC and KYB to verify the identity of customers and businesses to prevent fraud and compliance concerns.
  • Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
  • Reviewing document processes and procedures, and maintaining accurate and detailed records of all transactions
  • Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions for their merchants

Requirements:

  • Experience in a contact center environment
  • Prior experience with KYC and KYB
  • 2+ years of experience in risk management

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Tags

Full time, Contract work,

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