Job Description

The BA will be responsible for:

• gathering and documentation of business requirements,
• creating user interface/user experience mockups, workflows, use cases, user stories,
• user documentation for training purposes,
• test scripts and test plans.

Skills required:

• Experience in the complete SDLC including Agile methodology.
• Experience writing documentation including BRD, FRD, Use Cases, User Stories etc.-RD, Use Cases, User Stories etc.
• Experience with end user support using Adobe XD, Visio and other design tools (Adobe XD preferred).
• Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation.
• Experience in writing test plans and test scripts and conducting various testing.
• Experience in creating user training manuals and conducting user training and demos.
• Customer service/end user support/helpdesk support experience preferred.
• Ability to analyze complex business processes and workflows and propose areas for improvement.
• 4-year college degree or equivalent study required

Required Skills

• Experience developing systems using a structured SDLC methodology, including Agile – 5 Years
• Experience creating documentation such as BRD, FRD, Use Cases, User Stories – 5 Years
• Experience developing UI/UX mockups and workflows using Visio and design tools (Adobe XD preferred) – 5 Years
• Ability to gather and interpret information through interviews, observation, surveys, meetings, and documentation review – 5 Years
• Experience writing test plans, test scripts, and conducting various testing – 5 Years
• Ability to analyze complex business processes and workflows and propose improvements – 5 Years
• 4-year college degree – Required

Highly Desired

• Experience creating user training manuals and conducting user training and demos – 5 Years

Nice to Have

• Customer service / end-user support / helpdesk support experience – 4 Years

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