Business Analyst Job at Insight Global, Irving, TX

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  • Insight Global
  • Irving, TX

Job Description

*HAVE TO BE IN THE DFW AREA*

Position: Salesforce CX Business Analyst

Duration: 6 month contract to hire

Location: Irving, TX 75039 (1 day onsite a month)

Hourly rate: $50-60hr

Desired Skills and Experience:

  • 4+ years of experience as a Business Analyst with Salesforce Service Cloud CRM in a customer service or contact center environment.
  • 4+ years in customer experience in a contact center environment.
  • Strong understanding of contact center processes, KPIs, and omnichannel tools.
  • Excellent communication, facilitation, and documentation skills.
  • Experience working in Agile, Jira, Confluence.

Day to Day:

Insight Global is seeking a collaborative and detail-oriented Salesforce CX Business Analyst to join our growing team. This role will support the Technology Program, partnering closely with cross-functional teams to optimize our Salesforce platform and drive improvements across our customer engagement channels.

The Salesforce Business Analyst will play a critical role in advancing our program by identifying, designing, and supporting Salesforce-driven solutions that enhance customer experience and operational efficiency. This individual will serve as a key liaison between Product Owners, CxO business stakeholders, Vendors, and strategic business partners, ensuring Salesforce capabilities are fully aligned with contact center objectives.

Job Tags

Hourly pay, Contract work,

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