Job Description

Job Summary - Application Support Analyst

• Assist clients with specialized reporting and data management
• Help with escalated client issues on all aspects of Alliance HCM solutions
• Manage workload and client requests through the Case Ticketing System in Salesforce
• Communicate with management regarding timeline deadlines being pushed or met
• Troubleshoot client questions to provide timely and accurate solutions
• Engage team members as needed to ensure all client case tickets are resolved
• Verify the accuracy of all client and employee data before the first live payroll when working with the implementation conversion team.
• Heavy phone client communication and detailed email follow-up communication
• Ability to work a flexible schedule when workload warrants additional hours

Desired Skills and Experience

• Strong focus on customer satisfaction
• Strong organizational and problem-solving skills
• Ability to multitask and meet deadlines
• Proficient with Microsoft Office products (Excel, Word, etc)
• Knowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing
• Bachelor’s degree in technology, computer science preferred (or equivalent combination of education and experience).

Education Requirements

Bachelor’s degree in information technology, Computer Science, Business, or a related field preferred, or an equivalent combination of education, technical training, and relevant work experience will be considered

Why Alliance?

• Great small company atmosphere – that you can help shape into a great big company atmosphere.
• Generous salary consistent with qualifications.
• 100% paid health insurance, 401K with match, 100% paid HSA, and profit sharing.

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