Job Description

Job Title: Application Services Representative

Job Type: Full-Time | Contract-to-Hire

Location: Rockville, MD

Pay Rate: $21–$25/hour (with salary increase and union benefits upon conversion)

Schedule: Monday – Friday | 9:00 AM – 5:00 PM

About the Role:

Addison Group is partnering with a respected organization in the retirement benefits sector to find a detail-oriented Application Services Representative . This is a fantastic opportunity for someone early in their career looking to gain corporate experience and grow within a well-established organization. The role starts as a contract with the intent to convert to full-time after 6 months.

Key Responsibilities:

• Accurately review and process participant applications and supporting documents
• Communicate with applicants by phone and email to clarify documentation or status
• Input and maintain accurate data in internal systems
• Handle benefit status requests and verification documentation in a timely manner
• Perform calculations related to benefit eligibility and retroactive payments
• Create standardized correspondence using templates and submit applications for approval
• Research work histories and coordinate with internal departments as needed
• Support the contact center team as backup during peak times
• Maintain daily processing benchmarks for accuracy and volume

Ideal Candidate:

• Experience: 2+ years in a customer-facing role with administrative, data-entry, or document processing responsibilities
• Tech Skills: Strong typing abilities and proficiency in Microsoft Office
• Soft Skills: Highly professional demeanor, excellent verbal/written communication, empathetic listener, punctual, and reliable
• Education: Bachelor’s degree or equivalent professional experience in a corporate setting
• Nice-to-Have: Exposure to benefits administration, Taft-Hartley Trusts, or union-related benefits

Perks Upon Full-Time Hire:

• Competitive pay increase
• Comprehensive union benefits package
• Hybrid work flexibility (1–2 remote days weekly)
• Long-term career growth opportunities

Work Environment & Additional Info:

• Location: On-site in Rockville, MD (Free parking available)
• Team Size: 10+ within department; 200+ company-wide
• Background Requirements: Criminal background check, education verification, and drug screen required within 48 hours of offer

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