Job Description

RAM Companies (RAM) is a technology driven leader in roof, pavement and lighting infrastructure assessment and asset management using patented infrared processes. These processes save clients’ money and support sustainability initiatives by extending the life of mission-critical infrastructure and aiding in long-term capital planning and cost management. RAM does this by providing aerial assessments, design, and project delivery services to national and international clients in both the private and public sectors. RAM’s client base includes many long-term relationships with major industries, integrated facilities managers, and public entities.

RAM is seeking an Account Manager, located in Texas , to join our team to support sales and achieve profit goals for a wide range of clients within the United States. Our Sales team’s mission is to bring exciting and complex projects to RAM to solve our clients’ challenges. They live on the front lines, developing meaningful relationships and creating strong partnerships. Their specialty: connecting clients to the technical teams who understand the challenges and deliver innovative solutions that exceed expectations.

Responsibilities:

• Serve as the primary point of contact for assigned client accounts, ensuring high quality service and responsiveness.
• Educate existing and prospective clients on the advantages of RAM’s superior patented technology, reinforcing value with current accounts while supporting new business opportunities.
• Build and maintain long-term client relationships by understanding client business needs and providing tailored solutions.
• Prepare, maintain, and execute account-specific strategy plans to support retention and growth.
• Identify, prospect, and develop new client opportunities to expand the company’s portfolio.
• Develop project proposals, scope of services, and pricing to secure profitable work with existing and new clients.
• Oversee sales support activities including contracts, customer service, invoicing, procurement, and collections.
• Communicate information, both orally and writing, to a diverse audience including private sector, local, state, and federal agencies, architects, engineers and developers.
• Develop and deliver account reviews, presentations, and value propositions to demonstrate service effectiveness and promote continued business.
• Collaborate with internal staff to ensure client needs are addressed and projects are delivered successfully.
• Monitor client satisfaction, troubleshoot issues proactively, and escalate concerns as necessary
• Represent the company at conferences, industry events, and professional organizations to strengthen relationships, generate leads, and promote services.
• Enter and maintain accurate and up-to-date client and account information in CRM (e.g./ HubSpot).
• Assist with forecasting, reporting, and account planning. 

Required Qualifications:

• 9+ years’ experience working in Engineering, Business or related field.
• Strong account management and client relationship skills.
• Demonstrated success in identifying, pursuing, and winning new client business.
• Proven ability to retain and grow accounts while identifying upsell/cross-sell opportunities.
• Demonstrated history of exceeding goals and building strong client relationships.
• Solid business acumen and consultative sales approach.
• Experience in the roofing and familiarity with thermal, imaging/aerial infrared technology, construction, or related technical services industry preferred.
• Proficiency with Microsoft Office products; CRM experience (HubSpot preferred).
• Excellent verbal and written communication skills, with the ability to present to clients and stakeholders at all levels.
• Strong problem-solving and negotiation skills.
• Highly organized and able to manage multiple accounts simultaneously.
• Comfortable working in a fast-paced environment with frequent deadlines; self-motivated and proactive.
• Strong collaboration skills, able to work both independently and as part of a team.

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