Job Description

About Nexgen Packaging, a Trimco Group Company

Nexgen Packaging is a global leader in innovative label, packaging, and brand experience solutions for leading retail, apparel, and consumer brands. As part of Trimco Group, we combine global production capabilities with agile service, sustainable innovation, and strategic partnership with our customers.

Role Overview

The Account Manager is responsible for driving account growth, strengthening client partnerships, and delivering best-in-class service across global stakeholders. This role requires a high level of commercial awareness, proactive communication, and the ability to translate customer objectives into actionable plans. The ideal candidate brings a “no job is too small” attitude, thrives in a fast-paced environment, and consistently delivers with organization, composure, and accountability.

Key Responsibilities:

Account Growth & Relationship Management

• Serve as the primary contact for strategic accounts, building trusted, value-driven relationships.
• Identify and develop growth opportunities through proactive product and solution recommendations.
• Lead quarterly business reviews, performance recaps, and strategic planning sessions alongside sales leads.
• Collaborate with Sales Leads on annual forecasting, revenue tracking, and account performance reporting with accuracy and urgency
• Maintain strong follow-up discipline to ensure all customer actions, deliverables, and decisions move forward on schedule.

Cross-Functional Collaboration

• Work closely with product development, sourcing, production, and global teams to ensure seamless execution.
• Translate customer requests into structured internal direction, including specifications, timelines, and cost expectations.
• Act as the coordination hub across teams, ensuring clarity, accountability, and timely communication.

Operational Excellence & Communication

• Respond quickly and professionally to customer requests, providing clear, concise updates.
• Anticipate challenges and escalate with solutions in a calm, organized manner.
• Maintain detailed records, meeting notes, and action trackers — ensuring nothing falls through the cracks.

Qualifications

• 5+ years of account management, client services, or experience in packaging, trims, apparel supply chain, or related industries.
• Extremely organized with exceptional follow-up and tracking discipline- nothing gets missed.
• Strong project management skills with a proven record of meeting deadlines and delivering measurable results.
• Self-starter with a “no job is too small” mindset, willing to roll up sleeves to support the business at any level.
• Detail-oriented and process-driven, with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, with the ability to present confidently to both internal and customer executive teams.
• Comfortable working across time zones and cultures, with professionalism and a strong sense of urgency.
• Experienced in preparing and presenting business reviews, sales reports, and strategic updates to customers.

What Success Looks Like

• The customer trusts you as a strategic partner, not just a contact.
• You operate with clarity, urgency, and structure, and your accounts run smoothly as a result.
• Deadlines are met, communication is proactive, and opportunities are consistently uncovered and converted.
• Internal teams view you as a reliable, organized hub who drives alignment and momentum.

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